Do you deliver your cakes?
Yes, using a courier service, I am now able to offer delivery in Greater London within the M25 for now.  Please check the delivery prices here, on checkout you’ll be asked to enter the amount for your post code.  Any errors can be corrected but it could delay your delivery.  The delivery prices are set by the courier company used.  Your cakes are collected from me and delivered to you the same day ensuring that they arrive still fresh!

What happens if your cake arrives damaged?
Whilst I do my best to ensure that your cakes arrive to you in the same condition that they are collected from me, I can not be held accountable for any issues caused during delivery.  If you are unhappy with how your cake arrives, please take a picture and send it to [email protected] then give me a call.  I am unable to process a full or partial refund without photographic proof.  I will do my best to fix the cake or if required, redo the cake for the following day.  However, it is very important that I receive proof of damage.

Do you do bespoke cakes?
All of my cakes are bespoke to the customer.  The cakes on the site are a gallery rather than a catalogue.

What flavour are your cakes?
All prices are based on a vanilla sponge with strawberry jam and a white ganache filling.  Please go to the flavours and fillings page to see what we offer. 

Do you have a freefrom range?
Yes, we currently have a small range of vegan and gluten free cakes.  Please contact me to enquire.  Customers are advised that cakes and cupcakes containing eggs, gluten, milk, gelatin, colours, flavouring and nuts are prepared in the same kitchen.
As a reminder, parents of children with food allergies are responsible for instructing them to avoid eating foods that may trigger allergic reactions.

How early do I need to book my cake?
Cupcakes must be booked at least 48 hours in advance and novelty cakes should be booked at least two weeks in advance.  Although as early as possible is best as I can get booked up weeks in advance.  If you know the date of the event/ party but are unsure of the design, you can save the date with me by paying a non-refundable deposit of £30.  After that, the design and full deposit must be paid at least two weeks before the event/party in order to confirm the booking. 

How do I place my order?
Orders can be placed by completing the Cake Order Enquiry Form , providing details of the order through the Contact Us page or just give me a call on 07527 900 874 and walk me through what you are after.

Can I pay for my order online?
Yes, payments may be made online via our website using the trusted PayPal checkout.  You do not need to have a PayPal account to make card payments. Payments can still be made offline either in the form of cash or Internet Bank Transfer

Do you do last minute cake orders?
I usually need at least two weeks notice for cakes and 2 days for cupcakes.  Saying that, if you have a last minute order please contact me and I’ll do my best to accommodate you.  If i can fit you in, I will!

How do I confirm my order?
Order are only confirmed once your deposit has been paid.

  • On cake prices up to £50 a 50% deposit is required, £20 of which is non-refundable.
  • On cake prices over £50 a 50% non-refundable deposit is required

The remaining balance must be paid in full two weeks before the  morning of collection/ delivery.

How long will my cake last?
Uncut cakes will keep up to 4 days after collection or delivery.  Cakes should be stored in a cool dark place on a sturdy flat surface in the box the cake is supplied in.  Cakes covered in fondant/ sugarpaste should not be never be stored in the fridge as the icing will sweat and the colours may run when the cake returns to room temperature.  It is recommended that once the cake has been cut, any leftovers be wrapped in cling film or foil to keep it fresh.

Are printed images edible?
I only use edible images on cakes and cupcakes.  You can email me high quality digital images (jpg format) for me to incorporate on your cake.

How do I travel with the cake?
Cakes are safest in the boot of the car as it provides a flat surface.  On the back seat, not only can it fall off in the case of sudden breaking, the slope of the seat and gravity can cause damage to your cake.  Alternatively, the cake could survive in the footwell of the car but please make sure the heater is turned off!  

What if I need to cancel my order?
Please be advised that the deposit paid is non-refundable should you need to cancel your order.

 

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